How to Raise a Support Ticket

To raise a ticket, please follow these steps:

1. Go to the Support Section:
   • Click the Support icon on the left-hand side of the platform,
     OR
   • Visit our support site: support.welocity.ai
2. Click “Raise a Ticket”:
   • At the top of the support page, click on “Raise a Ticket.”
   • You will be redirected to the ticket submission page.

3. Sign Up (if you haven’t already):

• You must sign up before submitting a ticket.When creating a password, please ensure it is at least 16 characters long and includes:
  • Uppercase letters (A–Z)Lowercase letters (a–z)Numbers (0–9)Special characters (e.g., !, @, #, $, etc.)

➤ A strong password is required for your account security.

4. Submit Your Ticket:

• Once signed in, click on “create a ticket” and fill out the required details and submit your support request.